Frequently Asked Question

Yes, we require a picture of a prescription or the prescription label. We have an online questionnaire for certain product groups such as ED medicines, antibiotics, and anti-vax medications. All prescription pictures must show the Doctor’s name and information, drug name, strength, quantity, and directions for use.

We do not have available all the medicines that are in the United States. We have a large selection but certainly not everything. We do not sell controlled medicines or narcotic medicines.

Patient safety is our primary concern, therefore source medication manufactured by USFDA and EUGMP factories. For generic medicine and antibiotics we also utilize the most well established companies that representation and reputation also in the US. This helps us to ensure that our products that we supply to you, the customer, is of the highest standard. To provide full and easiest access to our customers, Items are currently shipped by affiliated pharmacies in the United Kingdom and in India.

Brand name medicine is very expensive in the USA vs the rest of the world. We can often provide prices that are 75% better than what you may pay. If you currently have insurance, you may not see that price difference. Generic medicines are primarily produced in India for the entire world so we access generic medicines directly from esteemed companies like Cipla, Mylan, Sun Pharma, Zydus and others.

Generic medicines are often considered equivalent to the corresponding brand medicines. We sell only brand and generic medicines from the most reputable manufacturers.

Right now, we accept VISA and MASTERCARD. We will confirm the order with you over the phone and over LiveChat. If you like, you can call us toll free to confirm the payment.

We are able to send you a maximum 1 year supply per shipment. If your physician changes your medicine, please notify us.

We have no other charges. Very rarely the bank may charge you something for an international transaction but that is independent of InsulinHub.

We are specialists in shipping cold chain medicine like insulin. We also sell "difficult to get" medicines used to treat various rare diseases. We also sell all regular medicines, antibiotics and anti-vax medicines quite frequently. Please feel free to make requests by email or LiveChat if you cannot find what you need.

The website is always open and we will do our best to answer emails during working hours. You may call us anytime, if we do not have an agent to answer we will call you back - any please email us as well for both urgent and non-urgent requests.

Our minimum order is $49 and any total shipment valued less than $49 will be charged at a rate of $49 (to cover our shipping and labor costs). Larger orders are shipped free.

For insulin and similar medicines, we send via courier and the shipment arrives in less than 4 days after order payment/confirmation. For regular temperature medicines, the average shipping time is 14 to 21 days. All orders can be tracked online. Please order ahead of time in case of unexpected delays due to holidays, bad weather or other circumstances beyond our control. We are currently shipping all regular medicine orders via a European postal system (not India post) so tracking may not be immediately available but this will not affect the delivery time of 14 to 21 days.

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