Frequently Asked Question

Yes, just as your local pharmacy requires a prescription, so do we.

We do not have available all the medicines that are in the United States. We have a large selection but certainly not everything. We do not sell controlled medicines or narcotic medicines.

The United Kingdom government negotiates drug prices directly with the manufacturers leading to lower prices for customers.

Generic medicines in the United Kingdom are considered bioequivalent to the corresponding brand medicines. We only sell brand and generic medicines that are truly interchangeable.

Right now, we accept VISA and MASTERCARD. We will confirm the order with you over the phone. If you like, you can call us toll free to confirm the payment.

We are able to send you a 90 supply per shipment. Also, we can only send you the amount that is written on your prescription. We can contact your doctor for slight changes in medicine quantities.

We have no other charges. The bank may charge you something for an international transaction but that is independent of InsulinHub.

We are specialists in shipping cold chain medicine like insulin. We also sell "difficult to get" medicines used to treat various rare diseases. We also sell all regular medicines that are for sale in the United Kingdom.

The website is always open and we will do our best to answer emails 24 hours per day. You may call us anytime, if we do not have an agent to answer, please leave us a message and we will call you back.

Orders under $49 will be charged $10 for shipping. Larger orders are shipped free.

For insulin and similar medicines, we send via courier and the shipment arrives in less than 4 days after order payment/confirmation. For regular temperature medicines, the average shipping time is 7 days. All orders can be tracked online. Please order ahead of time in case of unexpected delays due to holidays, bad weather or other circumstances beyond our control.

We require that you are stabilized on a medicine before you order from us. Also, please do not request orders for immediate need medicines like antibiotics unless they are for chronic conditions.



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